Shipping & Returns
Delivery time:
EU-wide shipping within 5 to 7 working days after receipt of order.
As soon as your order is shipped, you will receive a separate shipping confirmation via email.
Shipping costs:
For orders (DE) over 50 € we ship free of charge .
- Germany: from 3.80 € (free shipping for orders over 50 €)
- Europe: from €6.25 (free shipping for orders over €70)
- USA: from 13.95 € (free shipping for orders over 70 €)
Within the EU:
All prices include taxes and duties. There are no additional costs.
Outside the EU:
For deliveries outside the EU, import duties, customs fees, or taxes may apply, which are the responsibility of the recipient. These are levied by the respective customs authorities and cannot be influenced or predicted by us. Please check with your local customs authorities for possible charges.
payment
You can select your preferred payment method during checkout. We accept secure payments via:
- Credit cards & debit cards
- PayPal
- Instant bank transfer (Klarna)
- Purchase on account (Klarna)
- Google Pay
- Apple Pay
- Shop Pay
- Bancontact
Return
Your satisfaction is our top priority. That's why we offer a 14-day return policy starting from the day your order arrives.
Conditions for a return:
- The goods must be unused, undamaged, and in their original packaging. All tags must be present.
- Proof of purchase (e.g. order number or invoice) is required.
This is how the return works:
- Send us an email to info@trueknk.com with the subject “Return” and the details: order number, name and reason for return.
- We will provide you with the return address and detailed instructions.
- Use the return label and send it back to us.
Please note:
- We will cover the return shipping costs.
- After we receive and inspect your return, you will receive a confirmation email.
- If the return is approved, the refund will be processed using the original payment method used.